Privacy Policy

This privacy policy sets out how we will work to protect your personal data under the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR), which come into force on 25th May 2018. The GDPR aims to provide individuals greater control over the way in which their data is collected and used by organisations they communicate with. This policy will set out clearly the types of data we hold and the specific uses for this data. It will also provide information on how you can request to see data we hold, how you can alert us to changes, and how you can request deletion of your data.

Who we are Abertawe Country Hotel For Cats (The Data Controller)
Abertawe Country Hotel For Cats works on behalf of its customers to provide boarding facilities for customers cats

What Information do we collect?
• Your Name
• Your Address and Contact Details (e.g. email address, postal addresses, telephone number)
• Your Vets information (e.g. address, postal addresses, telephone number)
• Your IP address for the purpose of bookings

How do we collect this information?
We collect information via our websites, by post, by telephone, by text message and/or by email.

Why do we collect this Information?
The information we collect is required to manage customer bookings and our obligations in caring for your cats ie: we require vet information so that if your cat is ever taken ill then we can assist in your cats well being in contacting your vet.

Who to we share your information with?
We do not share your information with third parties other than for the purpose of the below:
• Web hosting & email services
• Payment processing (third party payment gateways / banking)
Companies used to process your information on our behalf to provide our services are classed as data processors under GDPR, and are only allowed to process your information as instructed by Abertawe Country Hotel For Cats as the Data Controller.

What are Cookies and how do we use them?
Our websites use cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’), as you browse our websites. They are used to ‘remember’ when your computer or device accesses our websites. We do not use cookies to collect or record information on users’ name, address or other contact details. The cookies stored on your computer or other device when you access our websites are set by us and other third parties.
None of these third parties collect any personal data from which they would be able to identify individual customers.
The main purposes for which cookies are used are:
• For technical purposes essential to effective operation of websites

How do I disable Cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use, and we provide further detail below on how to disable cookies for the most popular browsers:

For Microsoft Internet Explorer:
• Choose the menu “tools” then “Internet Options”
• Click on the “privacy” tab
• Select the setting the appropriate setting

For Mozilla Firefox:
• Choose the menu “Tools” then “Options”
• Click on the icon “Privacy”
• Find the menu “Cookie” and select the relevant options

For Opera 6.0 and further:
• Choose the menu “Files” > “Preferences”
• Privacy

What will happen if I disable Cookies?
This depends on which cookies you disable, however, in general the site may not operate effectively if cookies are deactivated.

How long do we keep hold of your information?
We will keep your contact details following an enquiry to our website for a period of three years. We will keep your contact details following the conclusion of our services for a minimum period of three years. We may be required to keep your data for longer to fulfil our legal obligations, accounting requirements and/or regulatory obligations, such as complaints handling. This enables us to provide our services to you and fulfil our legal obligations. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all personal information you provide on our secure servers that operate under strict security requirements. We will either delete data or securely archive data held outside of this period, for legal or operational reasons, or historical, statistical or research purposes.

How can you access the Information we hold about you?
You have a legal right to request access to the data we hold about you, to object to data processing and/or to have this data corrected or deleted. Should you wish to obtain this data, you should submit a SAR (Subject Access Request) via post to: 1 Glyndefaid Cottages, Ynysymond Rd, Glais, Swansea, West Glamorgan SA7 9JA. and we will respond to your request within 1 month of receipt.
You can withdraw your consent for us to contact you at any time. Please note: if you have booked rooms for your cats, our contractual rights will still apply, meaning that we can contact you in relation to a cancellation fee or any outstanding monies owed to us.

How can you refer a concern to the UK supervisory authority in respect of data we hold about you?
We are Regulated by the Information Commissioner’s Office (ICO) in respect of our obligations to protect your data. You have the right to raise a concern about our use of your data to the ICO, who will investigate this on your behalf. The ICO will only investigate complaints made within three months of your last contact with us. You can contact the ICO through their website: or by telephone: 0303 123 1113.

Policy Updated: 22nd May 2018
Policy Review Date: 15th Oct 2019